1. What is included in a Comprehensive A to Z Damage & Theft plan?
Covers A to Z mobile parts damage physical/accidental/liquid including display & Theft/Burglary/pickpocket/snatching by any means.
- Accidental Screen Damage Covered.
- Physical & Water Damage Covered.
- Back Screen Damage, Camera Damage.
- Any parts Damage Covered Internal or External.
- Burglary & Robbery Covered.
- Third Party Fault.
- Unlimited claim.
- Zero Claim Processing fee.
- Extended warranty for above 12 month old mobile.
- Emergency Assistance Covered.
In Case of Theft/Snatching/Burglary
a. Theft within 1 to 3 month. Get 90% Refund of your mobile invoice value.
b. Theft within 4 to 7 month. Get 80% Refund of your mobile invoice value.
c. Theft within 8to 12 month. Get 70% Refund of your mobile invoice value.
In Case of Full Damage
a. Get repair up-to invoice value.
b. Claim multiple repair up-to invoice value.
c. Claim multiple time display front, back & mobile components.
Note:- Cost of settlement should not be more than your mobile cost.
2. Regular Insurance: Covers only my mobile screen/display damage by any means & Theft by any means.
- Covers only mobile screen damage by any means, Claim up to invoice value
- In case of Theft/Snatching/Burglary : refer above point.
How to Claim my insurance
We have the easiest and hassle free claim process with Zero Processing fee or any hidden charge all cost are included in the plan Follow the three step of claim.
- Login to My Account section.
- Click to Claim Option.
- You will receive a claim form fill the form and send it.
How to Log In to My Account.
Check your registered email which we have sent during purchase of Insurance.
Claim Option
- Self Repair Option
- DigitInsure Repair Option
- Door Step Repair Option
Self Repair Option
The Easiest Way to Claim, You have to go to the respective brand service center to get estimate for Replacing damaged parts or Full Replacement and same you have to inform us,
After informing you will get 50% of Estimate Amount Instantly to start the Replacement, Remaining refund will be given after the final bill submission within 2–3 days based on your orignal mode of payment which you have used during purchase of protection plan.
You have to provide a genuine bill of replacement to request for refund any misuse of service agreement will result in cancellation of plan.
DigitInsure Repair Option
We will arrange free pick–up and drop–off for your device, It will take Minimum of 2 day & Maximum of 4 days based on the component availability to get your damage replacement or Replacing full Mobile,
All cost are covered by DigitInsure based on your Insurance plan.
Door Step Repair Option
Our service Partner will visit to you location and They will do the Service in front of you no need to pay any Processing fee or any hidden charge all cost are included.
Extended Warranty
What is covered
Display/touch
- Faint display, barely legible. Backlight
- Ghost touching
- Touch failure (line of touch not working)
Charging Port
- No longer charging
- Loose connection when plugged in
- Those with a headphone jack as a part of the charging port assembly, it no longer functions
- Water sensor failure when none has been introduced
Rear Camera
- Does not focus
- Shakes
- Vibrates
- Entirely black/ not turning on
- Neon colors
Front Camera
- Does not focus
- Shakes or vibrates
- Excessive blurriness that is not the result of a dirty lens.
- Not centered in lens, reducing visibility
Buttons
- ‘Sticky’ or stuck buttons
- Doesn’t click
- Click but doesn’t actuate function
- Multiple clicks
NFC Failure
- Does not register ApplePay / Samsung Pay
- Wireless charging may not work (usually same part)
Bluetooth / Wi-Fi / Service
- Trouble connecting
- Wi-Fi button won’t switch on
- Dropping constantly, even at a close distance
Microphones / Speakers
- No output or input
- Other people cant hear me on the phone
- Crunchy
- Echo
Battery
- Issues charging
- Battery icon seemingly has a mind of its own
- Randomly turning off
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