Overview
Our refund and returns policy lasts 3 days. If 3 days have passed since your purchase, we can’t offer you a full refund or exchange.
DigitInsure prides itself in providing fantastic service and by action that you believe in what we are saying. We guarantee that your Mobile Phone will be either Replace or replacing of damaged parts and returned to you within the promised time period.
If we are unable to replace damaged component of the Mobile Phone within promised timelines, we will provide you a new or refurbished replacement Mobile Phone with equal or equivalent features. In some cases, we may choose to offer Gift Cards reflecting the most recent price of your Mobile Phone or we will gift you the same.
Working Days includes weekdays between Monday & Saturday. It excludes Sunday and all national and state holidays.
We are constantly working to expand this list. Till such time, we do not provide timeline guarantees for brands that fall outside of the list above.
Cancellation &Refunds
DigitInsure Can be cancelled within 3 days of completed or Active order and within 24 hour of a processing or a partial Paid order.
A claim requested order can not be cancelled. Upon cancellation of the DigitInsure order a 20% of purchased plan amount or cost will be deducted from the amount paid towards the DigitInsure and the entire amount well be refunded.
No cancellations can be made by the Customer after 3 days from the Date of Purchase of DigitInsure, If you make any cancellation after 3 days you will not get any refund.
If you have requested claim under 48 hours of plan purchase or upon completion of plan, your plan will get cancelled without any refund.
We need a valid government id to initiate a refund process.
Refund amount will take 4 to 5 days to credit. If a customer wants to cancel a processing or a partial paid order they should complete the order by providing any requested document or any pending verification within 24 hour from the request cancel time. No request would be done after 24 hour.
If you have disputed the payment your plan will get cancelled and there should be no refund of payment which you have paid towards the plan.
Only a completed order can be claimed. You should verify your mobile by sending the videos of your mobile during purchase or after purchase of plan to complete the order. If the Customer makes a request, knowing it to be false and/or fraudulent or in under Re-verification stage as regards the value or the amount of work or otherwise, this Service Agreement is deemed to be cancelled from inspection without return of money paid and the customer must return all request payments received till such cancellation, including any shipping charges or other ancillary charges incurred by the Company.
What all documents I am required to provide while filling claim?
You are required to provide the following documents:
1. Duly filed claim Form
2. Any Govt. ID proof (Self attested)
3. Pictures of Damage device
4. Device purchase Invoice
5. In case of Theft/Burglary, Pick-Pocket, Snatching, Robbery, Snatching FIR copy is required
6. your EMI amount should be fully paid.
SOME LEGAL STUFF
1) Non-fulfillment of any conditions set out in this DigitInsure website or on this document and terms and condition may cause the rejection of your request; hence we solicit your co-operation to ensure we are able to provide you a perfect service experience.
2) This service agreement is complete and agreement between DigitInsure and Customer. The retailer is only authorized dealer of our products and shall not be responsible for any of your grievance with regards to the services to be performed by DigitInsure under this Terms of Service. Any statements or representations made by resellers, ASPs or others that are inconsistent with this Agreement shall not be binding upon DigitInsure.
3) We shall not be liable for delay or failure in furnishing services including suspension of Service Assurance in the event of strike, government action, act of God, disruption in global supply chains or any other cause beyond our control.
4) DigitInsure will not be liable for indirect damage caused due to improper functioning of the product, including but not limited to lost profits or savings, business interruption, loss of data, lost revenue, loss of use, inconvenience, mental or physical stress or any other commercial or economic loss of any kind, or special, incidental, or consequential damages.
5) The Mobile/Laptop for which DigitInsure has been purchased should not have any other Care Pack/Insurance or Insurance linked plan//Maintenance Contract, apart from the manufacturer’s warranty.
6) Marketing brochures are meant purely for educating customers and do not have any commercial value.
7) Any disputes arising in connection with this service shall be governed by the laws of India. The courts of Pune shall have the exclusive jurisdiction over disputes arising here under.
8) All rights reserved with DigitInsure.
9) Claim request should not be done within 48 hours of mobile protection plan purchase. If you are making claim under 48 hours of protection plan purchase it will be concerned as invalid and your plan will get cancelled automatically without any refund and you can not request any future claim.
10) Claim can not be process if you have not completed the mobile verification during purchase or after purchase of plan.
ESCALATIONS
If you are not satisfied with the services provided by DigitInsure, you can contact us on our website by filling a contact form.
